Learn-Build to Present Customer Service Class

February 10, 2009

On February 19, 2009, Learn-Build, the education arm of the four Chicagoland Home Builders Associations, will present Customer Service at the Southwest Suburban/Will Grundy Home Builders Association, located at 10767 W. 163 Place in Orland Park, Illinois.

This class, taught by instructor Art Wehnert, will run from 8:00 a.m. – 5:00 p.m.  As a graduate of this class, you will be able to:

  • Understand customer expectations and behaviors
  • Set appropriate service criteria
  • Establish quality standards and communicate them
  • Administer the customer service process
  • Know your obligations for warranty service and fulfill them
  • Enhance your repeat and referral sales

In these uncertain times, it is of utmost importance to grow your business by keeping your clients happy both before and after the sale.  This course teaches you to manage every phase of customer interaction from the initial contact through the warranty period and beyond.  Keeping your customers happy is paramount to having them spread the good news about you and your company for a long time to come.

For attendees seeking designations, credit can be applied to the CGA, CGB, CGR and Master CSP.

For continuing education credit, this class counts toward CAPS, CGA, CGB, CGR, CSP, MCSP, CMP AND MIRM.

For additional information or to register, please visit Learn-Build.com.

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