May
23

Move Into Your Move with the Right Movers

May 23, 2011

May is National Moving Month and the start of the busiest moving season of the year.

More than 37 millions Americans move to a different home each year, and while some try to enlist their friends for help, many hire a moving company.

But complaints to the Better Business Bureau (BBB) about movers are on the rise. The Chicago BBB received 402 complaints in the past 12 months about movers. Compared to 301 complaints for the previous 12-month period, that’s a 33 percent increase in dissatisfaction.

illustration of two guys moving a box“Because anyone with a truck and a website can claim to be a mover, our industry is plagued by con artists who don’t adhere for honesty and ethical conduct,” said American Moving & Storage Association (AMSA) President and CEO Linda Bauer Darr. “When it comes to such an important decision, you can prevent a lot of headaches by checking on a company in advance to identify which put customer service and integrity first.”

The Better Business Bureau of Chicago and Northern Illinois offers the following suggestions for choosing a reliable moving company:

*Research the company thoroughly. Check the company’s rating with your BBB, which maintains more than 17,000 Business Reviews on movers across North America.

*Get at least three written in-home estimates. No legitimate mover will offer to give you a firm price online or over the phone. Also keep in mind that the lowest estimate can sometimes be an unrealistic low-ball offer which can cost you more in the end.

*Know your rights. Research your rights as a consumer with either FMCSA for interstate moves or the state in which you reside for moves within that state. Also, enlist the help of BBB or local law enforcement if the moving company fails to live up to its promises or threatens to hold your belongings hostage.

*Consider getting full-value protection. It may cost a few dollars more upfront, but it can provide some peace of mind and eliminate a headache after your move. Investing in full (replacement) value protection means any lost or damaged articles will be repaired or replaced, or a cash settlement will be made to repair the item or to replace it at its current market value, regardless of age. Realize that the required minimum coverage of 60 cents per pound would not cover the replacement cost, for example, of a flat panel TV if damaged in transit.

“Moving can be an overwhelming and expensive process, but it’s important to not put your valuable belongings in the hands of a moving company you cannot trust,” said Steve J. Bernas, president & CEO of the Better Business Bureau serving Chicago and Northern Illinois.

“When it comes to such an important decision you can prevent being scammed by doing thorough research on moving companies, and selecting a BBB Accredited Businesses or a business that has a good rating with the BBB.”

For more moving tips, visit Chicagoland Real Estate Forum.

Categories: Education, Insurance

About The Author

Tracey

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1 Comments

1

It’s great blog thanks for sharing this relevant information

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